Complaints
Ladder of Responsibilities
The list of bodies listed below in ascending order represent the different authorities who specific complaints should be directed to.
Below please find a list of relevant topics that each one is responsible for, and the ladder of responsibility one should move up should the previous body fail to resolve the complaint concerned.
- Lecturer / administrative staff: Specific complaints related to logistical aspects, lecture content, assignments, scheduling and administrative issues.
- Head of department: In view of problems with an entire study unit, unfair treatment in an exam or if the complaint was not resolved with the previous body.
- Dean: Problems with the overall course or treatment of students, decisions affecting continuation of a course or if the complaint was not resolved with the previous body.
- Faculty Board: Problems affecting different departments, complaints regarding regulations or if the complaint was not resolved with the previous body.
- Registrar and KSU: Issues regarding exam conditions, regulations and processes or if the complaint was not resolved with the previous body.
- Ombudsman: Actions taken by the University and administrative acts, only after all other institutional channels or avenues available to the complainant have been exhausted.
Submit Your Complaint
Fill out the form and expect a response by email (not anonymous) or through your unique link (anonymous).
